\n“³Ô¹Ï±¬ÁÏ Quality transformed how Atrium works. We\u2019ve propelled the company from working in siloes to a globally transparent environment where we collaborate seamlessly.” \nGlobal pharmaceutical companies are modernizing quality and content management in the cloud. With all processes, content, and data on a single platform, organizations can gain greater visibility into quality and make faster, more agile decisions. Cloud technology simplifies complex processes and gives geographically dispersed teams universal access to the same information.\n<\/p>\n \n\u201cWe wanted to adopt modern technology to harmonize processes and bring together all global parties for a more integrated and collaborative approach. Improving quality in the supply chain and accelerating processes demanded a new way to collaborate and manage quality,\u201d said Huang.\n<\/p>\n \nAtrium selected ³Ô¹Ï±¬ÁÏ Quality Cloud<\/a>, the industry\u2019s first and only unified suite of quality applications for seamless, end-to-end quality and content management on a single cloud platform. ³Ô¹Ï±¬ÁÏ Quality Cloud brings together ³Ô¹Ï±¬ÁÏ QualityDocs<\/a> for GxP document management and ³Ô¹Ï±¬ÁÏ QMS<\/a> for quality management, delivering one seamless user experience. With a unified quality management solution, Atrium improved its operational transparency, data security, and availability.\n<\/p>\n \n\u201c³Ô¹Ï±¬ÁÏ Quality Cloud transformed how Atrium works,\u201d said Huang. \u201cWe\u2019ve propelled the company from working in siloes to a globally transparent environment where we collaborate seamlessly. We can include stakeholders across sites and invest the time we save into making our operations even better.\u201d\n<\/p>\n \nCMOs\u2019 batch records and supporting documentation are put together in real-time. Each department at Atrium uploads their records to a centralized location, making it easy to see the status of each batch. The CMOs also have immediate access to the certificate of analysis (COA) when it is available, from anywhere. This is a significant change from the previous process of collecting and assembling documentation for the batch record from different teams and waiting \n\u201cThe batch record is automatically assembled in real-time, as documentation is available from the various teams. \nQuality assurance, regulatory affairs, and customer service departments at Atrium needed real-time visibility into complaints information. Before, the complaints team had to call regulatory affairs and quality, and then send the information over by email or phone. Each team would document the complaint in its own departmental system. \nWith a cloud-based QMS, all teams access the same complaints information and generate reports faster. The ability to share information across departments makes it easier for users to comply with regulatory requirements, and provides transparency into the complaints process.\n<\/p>\n \n\u201cWe\u2019ve seen approximately a 50% reduction in cycle time from complaint to action or closure,\u201d said Huang. \u201cRegulatory affairs, customer service, and quality teams have complaints information at their fingertips with ³Ô¹Ï±¬ÁÏ QMS.\u201d\n<\/p>\n \nAtrium\u2019s team can drive efficient documentation of deviations and support global visibility and trends across sites with a cloud-based QMS. Trends such as recurring or unacceptable number of deviations can be easily identified. Atrium can also see if corrective and preventive actions (CAPAs) have been created to address the deviations, enabling the quality team to be more proactive in mitigating and resolving issues before they grow into complex challenges.\n<\/p>\n \n\u201cQuality teams easily view the real-time status of deviations and associated CAPAs, identifying and tracking areas for improvement. With ³Ô¹Ï±¬ÁÏ Quality Cloud, we have shifted Atrium\u2019s quality function from reactive to proactive, which has positive impacts on the entire business,\u201d said Huang.\n<\/p>\n \nDashboards and status reports give Atrium instant visibility into the health of their quality operations. KPIs track \n\u201cCollecting and analyzing quality and operational metrics gives us complete visibility into global and site-by-site operations,\u201d said Huang. \u201cSince data is automatically collected, we can understand where delays occur and if they\u2019ve been resolved. This gold mine of information in ³Ô¹Ï±¬ÁÏ Quality Cloud means our quality teams can make better \n“With ³Ô¹Ï±¬ÁÏ Quality Cloud, we have shifted Atrium\u2019s quality \nAtrium is managing and storing all audits in the new system to have historical and ongoing audit information in one place. Management will have global transparency into audit findings at each site and will be able to share critical findings or compliance risks with other sites to prevent or mitigate issues.\n<\/p>\n \n\u201cSharing critical findings with all sites allows us to quickly and collaboratively find the best approach to resolve issues,\u201d said Huang.\n<\/p>\n \nTo manage quality operations across global sites, Atrium took advantage of ³Ô¹Ï±¬ÁÏ Quality Cloud\u2019s unified quality and content management platform. By harmonizing processes and collaborating across functional areas, the organization has accelerated workflows, improved processes, and gained real-time visibility into operational information to quickly resolve issues.\n<\/p>\n \nLooking ahead, Atrium aims to enable cross-functional processes that span quality and regulatory to streamline change management, such as having change actions in ³Ô¹Ï±¬ÁÏ QMS translated to an event, commitment, or other action in the ³Ô¹Ï±¬ÁÏ RIM system. In addition, the organization plans to incorporate third parties into quality processes to enable greater collaboration.\n<\/p>\n \n\u201cConnecting and unifying not only our QMS and content processes but also our regulatory information management with ³Ô¹Ï±¬ÁÏ is very powerful. By enabling collaboration across sites and functional areas like quality, regulatory, and customer service, we can stay competitive in the market and continue to empower healthier lives,\u201d said Huang.<\/p>\n","protected":false},"excerpt":{"rendered":" Delivering transparency for quality teams to reduce process times by 50% and improve collaboration with ³Ô¹Ï±¬ÁÏ Quality Cloud. <\/p>\n","protected":false},"featured_media":62396,"parent":0,"template":"","product-link-list":[],"class_list":["post-64356","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/64356"}],"collection":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":7,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/64356\/revisions"}],"predecessor-version":[{"id":83613,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/64356\/revisions\/83613"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media\/62396"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media?parent=64356"}],"wp:term":[{"taxonomy":"product-link-list","embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/product-link-list?post=64356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2014 James Huang, Director of Global Quality Systems<\/span>\n<\/p><\/blockquote>\nThe Solution: ³Ô¹Ï±¬ÁÏ Quality Cloud<\/h2>\n
Real-time Visibility for Timely Product Releases<\/h3>\n
\nfor a hard copy COA that could be damaged or delayed \u2013 impacting the timing of the product release.\n<\/p>\n
\nAnd once the COA is ready, the CMO can login from any location to print it. Real-time access to information in ³Ô¹Ï±¬ÁÏ QualityDocs allows us to act and make decisions faster,\u201d said Huang.\n<\/p>\nSeamless Complaints Processes for Accelerated Cycle Times<\/h3>\n
\nThe process of sharing complaint information and driving complaints to action or closure was inefficient, and often resulted in data duplication.\n<\/p>\n![\"\"](\"https:\/\/www.veeva.com\/wp-content\/uploads\/2022\/05\/Atrium-Innovations-Achieves.png\")
<\/p>\nImproved Deviations Management for Proactive Issue Resolution<\/h3>\n
Automated Reporting for Immediate Operational Insights<\/h3>\n
\nquality metrics, while operational reports monitor daily and weekly tactical metrics. Through this real-time capture of critical information, Atrium can be confident that it has an accurate view into each site and can aggregate the data
\nfor global visibility.\n<\/p>\n
\ndecisions with more complete data.\u201d\n<\/p>\n
\nfunction from reactive to proactive, which has positive impacts
\non the entire business.”
\n\u2014 James Huang, Director of Global Quality Systems<\/span>\n<\/p><\/blockquote>\nEfficient Audit Management<\/h3>\n
What\u2019s Next<\/h2>\n