  {"id":80053,"date":"2024-11-01T19:22:30","date_gmt":"2024-11-01T18:22:30","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?post_type=customer-stories&#038;p=80053"},"modified":"2026-07-07T02:36:15","modified_gmt":"2026-07-07T00:36:15","slug":"emerging-biotech-accelerates-review-and-approval","status":"publish","type":"customer-stories","link":"https:\/\/www.veeva.com\/eu\/customer-stories\/emerging-biotech-accelerates-review-and-approval\/","title":{"rendered":"Customer Story"},"content":{"rendered":"<p>\nFollowing a significant personnel shift, an emerging biotech faced changes to its medical, legal, and regulatory (MLR) team that slowed approvals considerably. \u201cWe experienced a major uptick in comments, and the time we spent in review and approval cycles increased notably,\u201d says the biotech\u2019s senior marketing director.\n<\/p>\n<p>\nAdditionally, new legal review processes required that all derivative materials be tagged and linked to references, a departure from the biotech\u2019s practice of tagging only core materials. \u201cThis new requirement was daunting and created concerns about the additional agency time, effort, and budget required,\u201d says the senior director. \u201cWe needed a system that could automatically tag, link references, and approve claims.\u201d Implementing claims and automating these processes with <a href=\"https:\/\/www.veeva.com\/eu\/products\/veeva-promomats\/\">³Ô¹Ï±¬ÁÏ PromoMats<\/a> emerged as the answer to these pain points.\n<\/p>\n<h2>Involving stakeholders early<\/h2>\n<p>\nTo gain internal buy-in, the senior director put together a case for claims management, demonstrating how it could improve compliance while saving time and money. \u201cRather than continue to pay agencies for extra hours spent tagging and linking materials, I proposed that we refocus our spending on claims enablement instead,\u201d says the senior director. \u201cImplementing a system that could reduce time and budget from agencies, heighten compliance, and shorten review and approval cycles was a no-brainer.\u201d\n<\/p>\n<p>\nWith leadership approval, they moved to assemble two stakeholder groups. One group included all members of MLR, marketing, and IT. The other was a core group of decision makers, with leads from each function. \u201cWorking in a core, focused group with <a href=\"\/eu\/services\/\">implementation guidance<\/a> reduced our timeline to configure and launch the claims management system to just 10 weeks,\u201d says the senior director.\n<\/p>\n<h2>Building a claims management approach<\/h2>\n<p>\nThe emerging biotech followed a retroactive approach to claims management, which has proved to be the path of least resistance. \u201cWe began by focusing on core assets in each of our indications on healthcare professional (HCP) and patient sides,\u201d says the senior director. \u201cWe tailored these assets to different audience types and harvested the claims with the help of a ³Ô¹Ï±¬ÁÏ Librarian.\u201d\n<\/p>\n<p>\nThe workflow was designed to enable an agency or marketer to upload a claim and push it to the accountable business unit for review. \u201cThis adds an extra layer of quality control before the claim moves along to the regulatory team. Since the approach is retroactive, medical or legal teams are not required to review but have the option to perform additional checks,\u201d says the senior director. Once the regulatory team gives its approval, the claim is officially validated.\n<\/p>\n<blockquote><p>\n\u201c80% of our claims are now linked automatically. This automation has significantly cut down manual linking, which used to take 10 minutes per claim, and now constitutes only about 20% of the overall process.\u201d<br \/>\n<span> &#8211; Senior Marketing Director, Emerging Biotech<\/span>\n<\/p><\/blockquote>\n<h2>Measuring claims management success<\/h2>\n<p>\nThe claims library added efficiencies right out the gate for the emerging biotech, saving time and money almost immediately and streamlining the review process. \u201c80% of our claims are now linked automatically,\u201d says the senior director. \u201cThis automation has significantly cut down manual linking, which used to take 10 minutes per claim, and now constitutes only about 20% of the overall process.\u201d\n<\/p>\n<p>\nA few months into the claims automation launch, with proof of concept established, the biotech began scaling its processes. \u201cWe first implemented claims management for one of our indications to get the process up and running. Then, we quickly loaded the claims library with other indications, HCP, and patient claims,\u201d says the senior director. Looking ahead, they added, \u201cWith claims management running smoothly, we\u2019re excited to kick off digital asset management next.\u201d\n<\/p>\n<p><a href=\"https:\/\/www.veeva.com\/eu\/resources\/optimize-mlr-workflows-using-a-central-claims-library\/\">Learn how to optimize MLR workflows with a central claims library.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An emerging biotech shares the strategies that contributed to its successful claims management implementation.<\/p>\n","protected":false},"featured_media":62457,"parent":0,"template":"","product-link-list":[],"class_list":["post-80053","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/80053"}],"collection":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/80053\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media\/62457"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media?parent=80053"}],"wp:term":[{"taxonomy":"product-link-list","embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/product-link-list?post=80053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}