{"id":95609,"date":"2026-03-25T17:47:30","date_gmt":"2026-03-25T16:47:30","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?post_type=customer-stories&#038;p=95609"},"modified":"2026-05-06T13:47:40","modified_gmt":"2026-05-06T11:47:40","slug":"sanofi-clinical-study-training","status":"publish","type":"customer-stories","link":"https:\/\/www.veeva.com\/eu\/customer-stories\/sanofi-clinical-study-training\/","title":{"rendered":"Sanofi"},"content":{"rendered":"<p>\nStudy training is a significant yet often hidden cost in clinical trials. For an average Phase 2 study with 40 sites, study training costs can exceed <a href=\"\/eu\/resources\/faster-training-faster-trials-guide-for-site-training\/\">$200,000<\/a> \u2013 assuming that everyone completes training once and correctly. With retraining, that figure can jump to $350,000.\n<\/p>\n<p>\nDelphine Maillard, head of clinical learning and development at Sanofi, knew these challenges well. As a top 10 biopharma with over 80,000 employees, Sanofi lacked an internal system to train site staff. Instead, Maillard\u2019s team relied on multiple, disparate systems provided by service providers.\n<\/p>\n<p>\n\u201cWhen you don\u2019t have a centralized system, it\u2019s not possible to reconcile all the training information. Ultimately, that is what brought us to ³Ô¹Ï±¬ÁÏ Study Training,\u201d explains Maillard. Since consolidating three previous systems into a single platform, the company is on track to reduce study training costs by an estimated 30%.\n<\/p>\n<h2>Saving time with automated study training workflows<\/h2>\n<p>\nMaillard points to several ³Ô¹Ï±¬ÁÏ Study Training capabilities that help Sanofi save time and improve oversight:<\/p>\n<ul>\n<li><strong>Training matrix:<\/strong> Team members can automatically assign training based on user roles and responsibilities. This is especially helpful when new team members join a study, ensuring they receive the necessary training without delay. \u201cYou can create a draft of the training matrix, then study managers approve roles and training assignments. Once validated, the system automatically sends notifications to learners,\u201d says Maillard.\n<\/li>\n<li>\n<strong>Crosslink with eTMF:<\/strong> When a study manager uploads a document in ³Ô¹Ï±¬ÁÏ eTMF, they can also send it to ³Ô¹Ï±¬ÁÏ Study Training. The system automatically creates the training environment, assigns it through the training matrix, and notifies users. \u201cIt\u2019s very quick and easy,\u201d Maillard notes.\n<\/li>\n<li>\n<strong>Dynamic dashboards and reports:<\/strong> Real-time dashboards provide visibility into training status, metrics, and activities across studies.\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-responsive\" alt=\"\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2026\/03\/on-page-sanofi-study-training-process-efficiencies@2x.png\"><\/p>\n<h2>A quick-win to kick off Sanofi\u2019s clinical transformation<\/h2>\n<p>\nFor Sanofi, implementing ³Ô¹Ï±¬ÁÏ Study Training was part of a broader initiative to reshape clinical operations. Five years ago, the company began implementing the ³Ô¹Ï±¬ÁÏ Clinical Operations Platform, starting with <a href=\"\/eu\/products\/veeva-etmf\/\">³Ô¹Ï±¬ÁÏ eTMF<\/a> followed by <a href=\"\/eu\/products\/veeva-study-training\/\">³Ô¹Ï±¬ÁÏ Study Training<\/a>.\n<\/p>\n<p>\n\u201cWe needed a quick win to kick off our multi-year transformation \u2013 and ³Ô¹Ï±¬ÁÏ Study Training was just that,\u201d says Maillard.\n<\/p>\n<p>\nSanofi deployed the system to internal users in nine months and went live with site staff just two months later. More than 10,000 users based in 43 countries \u2013 including 8,000 site staff members \u2013 have access to the system. The company has already completed over 128,000 total training assignments.\n<\/p>\n<p>\n\u201cIt makes life much easier for site staff. They use one ³Ô¹Ï±¬ÁÏ login to access all Sanofi studies and receive automated notifications when training is required. The system also tracks training that repeats across studies, so site staff don\u2019t have to complete the same modules multiple times.\u201d\n<\/p>\n<p><img decoding=\"async\" class=\"img-responsive\" alt=\"\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2026\/03\/on-page-sanofi-study-training-centralized-study-training@2x.png\"><\/p>\n<h2>Lessons learned from Sanofi\u2019s implementation<\/h2>\n<p>\nSanofi partnered with <a href=\"https:\/\/www.veeva.com\/eu\/services\/business-consulting-services\/\">³Ô¹Ï±¬ÁÏ Business Consulting<\/a> to implement Study Training in phases. For companies considering a new study training system, Maillard recommends avoiding customization wherever possible to support easier integration with existing processes.\n<\/p>\n<p>\nShe also emphasizes the value of a dedicated planning phase. \u201cWe took time to define our project scope, implementation strategy, and operating model,\u201d says Maillard. \u201cIt was also an opportunity to review and harmonize our study training processes.\n<\/p>\n<h2>Piloting the \u2018study training manager\u2019 role<\/h2>\n<p>\nLike many biopharmas, Sanofi\u2019s study teams were previously responsible for managing study training. During implementation, the company piloted a new role: the study training manager (STM).\n<\/p>\n<p>\nSTMs define training strategies, manage rollout of the training matrix, and provide first-line support to users. They also ensure consistency and quality across studies. As a result, global study managers can focus on their core responsibilities.\n<\/p>\n<h2>Next steps on Sanofi\u2019s journey toward unified clinical<\/h2>\n<p>\nWith study training standardized, Maillard\u2019s team is expanding its STM program and plans to implement ³Ô¹Ï±¬ÁÏ CTMS, Study Startup, Site Connect, and Payments over the next few years.  \u201cThis journey toward centralized, compliant study training has delivered significant benefits to Sanofi, our sites, and ultimately to our patients,\u201d says Maillard. \u201cBy starting with Study Training, we\u2019ve established a solid foundation for future transformation initiatives.\u201d\n<\/p>\n<p>\nLearn how another top 10 biopharma <a href=\"\/eu\/customer-stories\/site-training-soars-at-bayer-with-vault-study-training\/\">streamlined study training and enhanced oversight<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how Sanofi aims to reduce clinical trial costs by 30% and improve site engagement by modernizing study training on a unified platform.<\/p>\n","protected":false},"featured_media":62729,"parent":0,"template":"","product-link-list":[1393,1395,1413,1439,1442],"class_list":["post-95609","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","product-link-list-veeva-clinical-operations","product-link-list-veeva-commercial-cloud","product-link-list-veeva-data-cloud","product-link-list-veeva-quality-cloud","product-link-list-veeva-rim"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/95609"}],"collection":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":1,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/95609\/revisions"}],"predecessor-version":[{"id":95610,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/95609\/revisions\/95610"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media\/62729"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media?parent=95609"}],"wp:term":[{"taxonomy":"product-link-list","embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/product-link-list?post=95609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}