{"id":96774,"date":"2026-04-22T21:09:23","date_gmt":"2026-04-22T19:09:23","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?post_type=customer-stories&#038;p=96774"},"modified":"2026-06-05T19:00:35","modified_gmt":"2026-06-05T17:00:35","slug":"upgrading-to-vault-crm-idorsia-otsuka","status":"publish","type":"customer-stories","link":"https:\/\/www.veeva.com\/eu\/customer-stories\/upgrading-to-vault-crm-idorsia-otsuka\/","title":{"rendered":"Idorsia &#038; Otsuka"},"content":{"rendered":"<p>\nAs the life sciences industry shifts toward a more dynamic, AI-driven model, staying ahead of the innovation curve is critical. In this industry panel, Sarah Feck, EU digital content &#038; CRM business partner at Otsuka Europe, and Baptiste Omont, senior director, commercial and medical systems at Idorsia Pharmaceuticals Ltd,\u00a0 share their experiences of being among the first to successfully migrate to Vault CRM.\n<\/p>\n<p><a id=\"chapter-1\" class=\"scrolldown\"><\/a><\/p>\n<h2>Chapter 1:<\/h2>\n<h3>Staying ahead of the innovation curve with Vault CRM<\/h3>\n<p><vid class=\"mt-0\"><br \/>\n<!-- [wistia-video id=\"k1ujspydn6\"] --><br \/>\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/k1ujspydn6.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n<div class=\"wistia_embed wistia_async_k1ujspydn6 seo=false videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><\/div>\n<\/div>\n<\/div>\n<p><\/vid><\/p>\n<p><a id=\"chapter-2\" class=\"scrolldown\"><\/a><\/p>\n<h2>Chapter 2:<\/h2>\n<h3>Keys to a successful migration experience<\/h3>\n<p><vid class=\"mt-0\"><br \/>\n<!-- [wistia-video id=\"47ohfabp09\"] --><br \/>\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/47ohfabp09.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n<div class=\"wistia_embed wistia_async_47ohfabp09 seo=false videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><\/div>\n<\/div>\n<\/div>\n<p><\/vid><\/p>\n<p><a id=\"chapter-3\" class=\"scrolldown\"><\/a><\/p>\n<h2>Chapter 3:<\/h2>\n<h3>Transforming HCP engagement with <a href=\"\/eu\/products\/crm-suite\/campaign-manager\/\">Vault CRM Campaign Manager<\/a>, <a href=\"\/eu\/products\/crm-suite\/engage\/\">Vault CRM Engage<\/a>, and <a href=\"\/eu\/products\/veeva-ai\/\">AI agents<\/a><\/h3>\n<p><vid class=\"mt-0\"><br \/>\n<!-- [wistia-video id=\"ghoo9c2ila\"] --><br \/>\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/ghoo9c2ila.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\">\n<div class=\"wistia_embed wistia_async_ghoo9c2ila\nseo=false videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><\/div>\n<\/div>\n<\/div>\n<p><\/vid><\/p>\n<p>Watch the full panel discussion and roadmap on <a href=\"https:\/\/veevaconnect.com\/communities\/AQ5K6Ig0YAA\/posts\/BzHyDY2NYAA\" target=\"_blank\" rel=\"noreferrer noopener\">³Ô¹Ï±¬ÁÏ Connect<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As the life sciences industry shifts toward a more dynamic, AI-driven model, staying ahead of the innovation curve is critical. In this industry panel, Sarah Feck, EU digital content &#038; CRM business partner at Otsuka Europe, and Baptiste Omont, senior director, commercial and medical systems at Idorsia Pharmaceuticals Ltd,\u00a0 share their experiences of being among&hellip;<\/p>\n","protected":false},"featured_media":80204,"parent":0,"template":"","product-link-list":[1395,1413,1414],"class_list":["post-96774","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","product-link-list-veeva-commercial-cloud","product-link-list-veeva-data-cloud","product-link-list-veeva-development-cloud"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/96774"}],"collection":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":1,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/96774\/revisions"}],"predecessor-version":[{"id":97029,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/customer-stories\/96774\/revisions\/97029"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media\/80204"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media?parent=96774"}],"wp:term":[{"taxonomy":"product-link-list","embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/product-link-list?post=96774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}