{"id":27331,"date":"2020-03-07T00:32:56","date_gmt":"2020-03-06T23:32:56","guid":{"rendered":"http:\/\/www.veeva.com\/eu\/?post_type=resources&#038;p=27331"},"modified":"2026-01-27T15:39:30","modified_gmt":"2026-01-27T14:39:30","slug":"veeva-medinquiry-product-brief","status":"publish","type":"resources","link":"https:\/\/www.veeva.com\/eu\/resources\/veeva-medinquiry-product-brief\/","title":{"rendered":"³Ô¹Ï±¬ÁÏ MedInquiry Features Brief"},"content":{"rendered":"<style>\n.veeva-2024 .fa-ul li p {\nmargin-top:5px;\n}\n.veeva-2024 .content-block .fa-check-circle {\ncolor: #f7981d;\nfont-weight: 400;\nfont-size:20px;\n}\n@media (min-width:768px) {\n.veeva-2024 .hero-centered {\npadding: 100px 0;\n}\n}\n@media (min-width:992px) {\n.veeva-2024 .content-block {\nmargin-top: 6rem;\n}\n}\n.veeva-2024 .content-block__sidebar {\ndisplay:none;\n}<\/p>\n<p>.veeva-2024 .content-block__content .stat-box {\nbackground: #eef1f5;\ndisplay: inline-block;\npadding: 10px 30px;\nborder-radius: 16px;\nfont-size: 18px;\nmargin: 5px 5px 20px 5px;\nfont-weight: 500;\n}\n.veeva-2024 .content-block__content .stat-box span {\ncolor:#f5670e;\nfont-weight:600;\n}\n\/* to remove the mobile dropdown *\/\n.veeva-2024 .form-dropdown {\ndisplay: none;\n}\n<\/style>\n<h2>Streamline End-to-End Medical Information Management<\/h2>\n<p>³Ô¹Ï±¬ÁÏ MedInquiry is a modern cloud application for managing the intake of and response to medical information requests. Centralized case and content management in a single source of truth streamlines processes and ensures faster, more accurate inquiry response with a modern, cloud-based solution designed for global teams.<\/p>\n<p><img decoding=\"async\" class=\"img-responsive\" alt=\"\" src=\"\/wp-content\/uploads\/2025\/07\/vault-medinquiry-product-brief-figure-1.png\"><\/p>\n<h2>Why ³Ô¹Ï±¬ÁÏ MedInquiry?<\/h2>\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Complete<\/strong><br \/>\n   A single, secure solution that supports the end-to-end medical inquiry management process from intake to fulfillment, eliminating the need for multiple siloed systems and disconnected processes.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Connected<\/strong><br \/>\n  At the center of a wider medical ecosystem, with interoperability across the Vault platform and an open, published API to enable integration with other complementary systems or channels.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Modern<\/strong><br \/>\n  Cloud-based system that grows and evolves to meet changing business needs leveraging automations to speed up processes across the case lifecycle.<\/p>\n<\/li>\n<\/ul>\n<h2>Features<\/h2>\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Centralized Case Intake<\/strong><br \/>\n   Receive and track inquiries from various channels, including automated email ingestion and inbound telephony and live chat integration to support high- volume contact centers.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Comprehensive Case Management<\/strong><br \/>\n  Capture important case and contact details, assign or escalate cases, and manage case priorities and workload in line with SLAs or SOPs.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>FAQ and Standard Response Management<\/strong><br \/>\n  Create, review, and approve a library of FAQs and Standard Responses and leverage built-in automation that detects FAQs from inbound inquiries and suggests its pre-defined response.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Automated Cover Letter and Email Response Personalization<\/strong><br \/>\n  Leverage pre-configured cover letter and email response templates for maximum efficiency and consistency.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Response Package Generation<\/strong><br \/>\n  Automatically generate response packages containing components like emails, cover letters, response notes, guidelines for use, and approved fulfillment documents from the ³Ô¹Ï±¬ÁÏ Medical Library.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Response Fulfillment<\/strong><br \/>\n  Send and track email responses directly from ³Ô¹Ï±¬ÁÏ MedInquiry without the need for an external email client.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Controlled Content Distribution<\/strong><br \/>\n  Share response packages by a secure link that controls document access and expiration ensuring content is always current and approved and delivery is never restricted by file size or type.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Compliance<\/strong><br \/>\n  Restrict document download or limit access time to maintain compliance and control per company- specific SOP.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Adverse Event and Product Quality Complaint Capture<\/strong><br \/>\n  Capture data related to an adverse event or product quality complaint as part of a medical inquiry case and transfer to the appropriate safety\/quality system for handling.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Keyword Tracking<\/strong><br \/>\n  Define a library of keywords that ³Ô¹Ï±¬ÁÏ MedInquiry will automatically track across all inquiries, giving you a clear view of recurring topics, or mentions over time.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Reports and Dashboards<\/strong><br \/>\n  Monitor and report on daily activities across the entire case lifecycle \u2014 from operational metrics to strategic measures, such as trending topics, FAQ usage, and most utilized fulfillment documents.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span>\n<p><strong>Connected ³Ô¹Ï±¬ÁÏ Ecosystem<\/strong><br \/>\n  Gain efficiencies with ³Ô¹Ï±¬ÁÏ-delivered integrations to upstream solutions like Vault CRM and ³Ô¹Ï±¬ÁÏ OpenData, to downstream systems such as ³Ô¹Ï±¬ÁÏ Safety and ³Ô¹Ï±¬ÁÏ Quality.<\/p>\n<\/li>\n<\/ul>\n<p><a href=\"\/eu\/resources\/streamlined-medical-inquiry-management\/\" class=\"after-arrow-orange\">See a full demo of ³Ô¹Ï±¬ÁÏ MedInquiry<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Modern medical inquiry management for efficient scientific communication.<\/p>\n","protected":false},"featured_media":27333,"parent":0,"template":"","class_list":["post-27331","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource-social-hide-social-icons","resource-area-20-medical","resource-product-20-vault-medinquiry","resource-type-product-briefs"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/27331"}],"collection":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":1,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/27331\/revisions"}],"predecessor-version":[{"id":57712,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/27331\/revisions\/57712"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media\/27333"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media?parent=27331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}