{"id":64854,"date":"2022-06-17T19:26:15","date_gmt":"2022-06-17T17:26:15","guid":{"rendered":"http:\/\/www.veeva.com\/eu\/?post_type=resources&#038;p=64854"},"modified":"2026-05-01T23:53:35","modified_gmt":"2026-05-01T21:53:35","slug":"veeva-crm-engage-datasheet","status":"publish","type":"resources","link":"https:\/\/www.veeva.com\/eu\/resources\/veeva-crm-engage-datasheet\/","title":{"rendered":"³Ô¹Ï±¬ÁÏ Vault CRM Engage Features Brief"},"content":{"rendered":"<style>\n.veeva-2024 .fa-ul li p {\nmargin-top:5px;\n}\n.veeva-2024 .content-block .fa-check-circle {\ncolor: #f7981d;\nfont-weight: 400;\nfont-size:20px;\n}\n@media (min-width:768px) {\n.veeva-2024 .hero-centered {\npadding: 100px 0;\n}\n}\n@media (min-width:992px) {\n.veeva-2024 .content-block {\nmargin-top: 6rem;\n}\n}\n.veeva-2024 .content-block__sidebar {\ndisplay:none;\n}<\/p>\n<p>.veeva-2024 .content-block__content .stat-box {\nbackground: #eef1f5;\ndisplay: inline-block;\npadding: 10px 30px;\nborder-radius: 16px;\nfont-size: 18px;\nmargin: 5px 5px 20px 5px;\nfont-weight: 500;\n}\n.veeva-2024 .content-block__content .stat-box span {\ncolor:#f5670e;\nfont-weight:600;\n}\n\/* to remove the mobile dropdown *\/\n.veeva-2024 .form-dropdown {\ndisplay: none;\n}<\/p>\n<\/style>\n<p><img decoding=\"async\" class=\"img-right d-none d-lg-block\" alt=\"\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2024\/03\/product-detail-hero-crm-suite-engage@2x.png\"><\/p>\n<h2>Schedule. Meet. Connect.<\/h2>\n<p>³Ô¹Ï±¬ÁÏ Vault CRM Engage changes the way HCPs interact with the life sciences industry by providing a global platform to schedule touchpoints, conduct meetings, and create lasting connections. Now your field and medical teams can stay connected and compliant with HCPs before, during, and between meetings.<\/p>\n<p><img decoding=\"async\" class=\"img-right d-block d-lg-none\" alt=\"\" src=\"https:\/\/www.veeva.com\/wp-content\/uploads\/2024\/03\/product-detail-hero-crm-suite-engage@2x.png\"><\/p>\n<p>HCPs can request and receive product information, chat with field teams, and join remote meetings from a single, easy-to-use app. Engage is fully integrated with ³Ô¹Ï±¬ÁÏ Vault CRM, so the home office gets a complete view of a customer\u2019s engagement history across all Engage channels.<\/p>\n<h2>Business Benefits<\/h2>\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Be There at the Point of Care<\/strong><\/p>\n<p>Provide one access point for all HCP needs, including contact information, content, samples, and instant messaging.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n  <strong>Improve Field Agility<\/strong><\/p>\n<p>Help your field teams adapt to HCP engagement preferences with a diverse set of tools across channels.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Make Compliance Easy<\/strong><\/p>\n<p>Stay compliant and audit-ready using traceable content links, trackable chat messaging, and text monitoring options that maintain visibility without sacrificing efficiency.<\/p>\n<\/li>\n<\/ul>\n<h2>More Frequent and Impactful Customer Touchpoints with Engage<\/h2>\n<div class=\"text-center\">\n<div class=\"stat-box\">\n   <span>30%<\/span> of conversations initiated by HCPs when using compliant chat*\n<\/div>\n<div class=\"stat-box\">\n   <span>80%<\/span> average chat read rate\n<\/div>\n<\/div>\n<div class=\"text-center\">\n<div class=\"stat-box\">\n   <span>40%<\/span> average content click-through rate\n<\/div>\n<div class=\"stat-box\">\n   <span>50%<\/span> HCP sign-up rate for Engage Connect**\n<\/div>\n<\/div>\n<p><footnotes><\/p>\n<hr>\n<p>   <sup>*<\/sup>³Ô¹Ï±¬ÁÏ HCP 360 Trends Report <br \/>\n   <sup>**<\/sup>Percentage of HCPs invited in-person by field teams <br \/>\n<\/footnotes><\/p>\n<h2>Features<\/h2>\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>HCP-Centric Scheduling<\/strong><\/p>\n<p>\u2022 Check HCP availability preferences and request meetings from the Engage app.<\/p>\n<p>\u2022 Allow HCPs to select channel preferences, add office policies, and block availability.<\/p>\n<p>\u2022 HCP preferences for times and channels are instantly reflected in the rep\u2019s scheduling interface.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Remote Meetings<\/strong><\/p>\n<p>\u2022 Extend your reach with a compliant, and easy- to-use experience for remote interactions.<\/p>\n<p>\u2022 Send invites and meet with a few clicks.<\/p>\n<p>\u2022 Use compliant CLM content with automated content tracking and recording.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Compliant Chat<\/strong><\/p>\n<p>\u2022 Strengthen connections with omnichannel messaging: Reach HCPs on their preferred platforms, including Engage Connect and WhatsApp Business. <\/p>\n<p>\u2022 Respond to inbound customer requests quickly with every interaction captured in Vault CRM Engage.<\/p>\n<p>\u2022 Maintain built-in compliance and governance.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Share Content and Patient Resources<\/strong><\/p>\n<p>\u2022 Make it easy for HCPs to get what they need, whenever they need it.<\/p>\n<p>\u2022 Send pre-approved content over any text channel using trackable links.<\/p>\n<p>\u2022 Field HCP requests for samples and meetings.<\/p>\n<\/li>\n<li><span class=\"fa-li\"><i class=\"far fa-check-circle\"><\/i><\/span><br \/>\n   <strong>Signature Capture<\/strong><\/p>\n<p>\u2022 Collect HCP signatures from anywhere, at any time\u2014no in-person call needed. <\/p>\n<p>\u2022 Capture signatures during remote meetings with an intuitive user interface.<\/p>\n<p>\u2022 Send a prompt for remote signature capture at any time using compliant, HCP-specific links.<\/p>\n<\/li>\n<\/ul>\n<p>Take a look at these <a href=\"\/eu\/resources\/veeva-vault-crm-engage-clickthrough-demos\/\">five clickable demos<\/a> to see how easy it is for field team to fulfill common HCP service requests.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Connecting field teams with HCPs through compliant digital engagement.<\/p>\n","protected":false},"featured_media":64856,"parent":0,"template":"","class_list":["post-64854","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource-social-hide-social-icons","resource-area-20-commercial","resource-product-20-crm","resource-product-20-digital-engagement-engage","resource-type-product-briefs"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/64854"}],"collection":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":2,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/64854\/revisions"}],"predecessor-version":[{"id":96978,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/64854\/revisions\/96978"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media\/64856"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media?parent=64854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}