  {"id":78543,"date":"2024-08-07T10:19:22","date_gmt":"2024-08-07T08:19:22","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?post_type=resources&#038;p=78543"},"modified":"2026-04-07T12:40:57","modified_gmt":"2026-04-07T10:40:57","slug":"novo-nordisk-the-importance-of-unifying-sales-marketing-and-medical","status":"publish","type":"resources","link":"https:\/\/www.veeva.com\/eu\/resources\/novo-nordisk-the-importance-of-unifying-sales-marketing-and-medical\/","title":{"rendered":"Novo Nordisk: The Importance of Unifying Sales, Marketing, and Medical"},"content":{"rendered":"<p>Novo Nordisk is perhaps best known for mainstream obesity and diabetes medicines. However, the company is also committed to expanding into new disease areas where there are significant unmet patient needs. A growing circle of HCPs will administer those medicines, yet access to providers is declining, and time is of the essence in reaching patients. <\/p>\n<p>Frank Armenante, Novo Nordisk\u2019s field systems director, is considering the best ways to find and engage HCPs and believes it\u2019ll require new alignment between sales, marketing, market access, and medical teams. He sees a direct route to the goal by providing commercial teams with shared data and technology. <\/p>\n<p>\u201cAs we enter new disease states, the customers are changing, and the software has to keep up. The technology is now here, so we made the change,\u201d he says of the decision to be an early adopter of <a href=\"\/eu\/products\/crm-suite\/crm\/\">³Ô¹Ï±¬ÁÏ Vault CRM<\/a>.<\/p>\n<p>Taking calculated and educated risks moves the business and industry forward in a compliant way, according to Armenante. \u201cTechnology changes, disease states change, our industry changes, and we learn. Things change rapidly, and it\u2019s not like it was even three years ago. It&#8217;s a nice intersection where we\u2019re going and where the technology to align commercial teams is today.\u201d<\/p>\n<script>\n\t\t\twindow._wq = window._wq || [];\n\t\t\t_wq.push({\n\t\t\t  id: \"6jj6fqdhpy\",\n\t\t\t  options: {\n\t\t\t\tplugin: {\n\t\t\t\t  \"captions\": {\n\t\t\t\t\tonByDefault: false\n\t\t\t\t  }\n\t\t\t\t}\n\t\t\t  }\n\t\t\t});\n\t\t\t<\/script><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/6jj6fqdhpy.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_6jj6fqdhpy videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/6jj6fqdhpy\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div><\/div><\/div><\/div>\n<h2>Connected engagement with HCPs<\/h2>\n<p>Achieving connected engagement \u2014 where teams see and serve a customer fully and rapidly in their preferred ways \u2014 creates an environment where each interaction informs the next in a \u2018continuing conversation.\u2019 Handoffs are seamless, even when multiple teams are involved. <\/p>\n<p>From both patient-treatment and operational perspectives, there\u2019s an urgency to align commercial teams:<\/p>\n<ul>\n<li>Without a shared tool and a cohesive strategy, data and analytics sit in silos instead of being used to inform and inspire customers. <\/il>\n<li>Disconnected commercial teams carry out separate outreach campaigns with the same HCPs, draining time and resources on both sides of the conversation. <\/il>\n<\/ul>\n<p>The results are missed HCP connections and missed commercial goals. However, if sales, marketing, and medical teams can access a \u2018golden customer record\u2019 using the same business logic and business rules, the organization will gain an advantage in providing targeted guidance when HCPs need it. <\/p>\n<h2>Be bold; don\u2019t wait to innovate <\/h2>\n<p>Armenante says the 101-year-old company boldly innovates for today\u2019s and tomorrow\u2019s customers and patients. His advice: If you wait to do things as an organization, you\u2019ll be waiting forever. \u201cI\u2019ve seen companies wait for \u2018one more feature\u2019 and never move.\u201d <\/p>\n<p>He continues, \u201cWe wanted to stay ahead of the curve. Innovation is about being bold and using the most recent technology, but it also must be flexible.\u201d Serving historical customers while engaging new HCPs, such as case managers, demands that flexibility. <\/p>\n<p>As a result, step one in Novo Nordisk\u2019s technology reevaluation initiative was to ensure the cardio-metabolic team was ready to go with whatever software they chose. That team serves the company\u2019s long-standing customers and thus was a high-priority internal stakeholder. \u201cAs we move into different disease states, our software has to be flexible enough to help us build relationships with new types of customers.\u201d<\/p>\n<h2>Move in step with internal partners<\/h2>\n<p>Novo Nordisk is quickly aligning its commercial teams to use a single customer engagement solution. However, Armenante didn\u2019t skip steps in preparing for the switch to Vault CRM. <\/p>\n<p>Before making the decision, he and his team listened to their internal customers \u2014 marketing, market access, medical, and sales \u2014 and worked closely with IT, operations, and execution teams to ensure strategy alignment. With IT, he adds, \u201cWe\u2019re joined at the hip and don\u2019t make decisions without the other feeling good about it.\u201d <\/p>\n<p>Armenante says the team feels well-prepared to help launch products in new disease states. Innovation, agility, and personalization will matter more than ever, and now, commercial teams don\u2019t need to spend time and resources catching up with each other. That\u2019s time better spent with HCPs.<\/p>\n<p>Read <a href=\"\/resources\/top-biopharma-commits-to-veeva-vault-crm-for-global-customer-engagement\/\">GSK\u2019s reason<\/a> for becoming one of the first adopters of the next-generation CRM.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Seeking agility, flexibility, and innovation to serve HCPs, Novo Nordisk is an early adopter of ³Ô¹Ï±¬ÁÏ Vault CRM, the first customer engagement solution to unite commercial teams in one database. <\/p>\n","protected":false},"featured_media":78129,"parent":0,"template":"","class_list":["post-78543","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource-html-content-yes","resource-area-20-commercial","resource-product-20-crm","resource-type-customer-stories"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/78543"}],"collection":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":0,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/resources\/78543\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media\/78129"}],"wp:attachment":[{"href":"https:\/\/www.veeva.com\/eu\/wp-json\/wp\/v2\/media?parent=78543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}