  {"id":80399,"date":"2024-11-18T13:12:20","date_gmt":"2024-11-18T12:12:20","guid":{"rendered":"https:\/\/www.veeva.com\/eu\/?post_type=resources&#038;p=80399"},"modified":"2026-08-07T14:35:38","modified_gmt":"2026-08-07T12:35:38","slug":"the-future-of-customer-engagement-in-biopharma","status":"publish","type":"resources","link":"https:\/\/www.veeva.com\/eu\/resources\/the-future-of-customer-engagement-in-biopharma\/","title":{"rendered":"The Future of Customer Engagement in Biopharma"},"content":{"rendered":"\n\t\t<div id=\"wppdfemb-frame-container-0\" style=\"-webkit-overflow-scrolling:auto;\">\n\t\t\t<iframe src=\"https:\/\/www.veeva.com\/eu\/?url=https:\/\/www.veeva.com\/eu\/wp-content\/uploads\/2024\/11\/³Ô¹Ï±¬ÁÏ-Future-of-engagement-WP.pdf?&#038;index=1&#038;pdfID=0\"\n\t\t\t\tid=\"wppdf-emb-iframe-0\"\n\t\t\t\tdata-pdf-index=\"1\"\n\t\t\t\tclass=\"pdfembed-iframe 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