³Ô¹Ï±¬ÁÏ Contracts
Certain documents that you have executed with ³Ô¹Ï±¬ÁÏ may make reference to online terms. Please refer to the applicable section below for more details.
³Ô¹Ï±¬ÁÏ¡¯s relationship with its customers is governed by our Master Subscription Agreement (¡°MSA¡±), along with order forms specific to our software and data products and statements of work for professional and consulting services.
If you do not have an MSA with ³Ô¹Ï±¬ÁÏ but execute an order form or statement of work that references ³Ô¹Ï±¬ÁÏ¡¯s MSA, you agree to the terms set forth in this document. If you are entering into this online MSA on behalf of a company or other entity, then you represent that you have the authority to bind such entity and its affiliates to the online MSA’s terms and conditions. If you do not have such authority, or if you do not agree with the terms and conditions of the online MSA, you must not accept it and may not use the software or data products or request professional or consulting services.
Product and Regional Terms
Your Order Form or MSA may incorporate the following product-specific or regional terms by reference. Please review the terms applicable to your subscriptions or location.
Product Terms
- ³Ô¹Ï±¬ÁÏ AI Product Terms. These terms apply to the various Agentic AI features in the Vault Platform and the application-specific AI agents known as ³Ô¹Ï±¬ÁÏ AI.
- Data Product Terms. These terms apply to ³Ô¹Ï±¬ÁÏ’s proprietary data products including OpenData, ³Ô¹Ï±¬ÁÏ Link, ³Ô¹Ï±¬ÁÏ Compass, and HCP360 products.
- Use of Data ³Ô¹Ï±¬ÁÏ with AI Terms. These terms apply to your use of ³Ô¹Ï±¬ÁÏ’s proprietary data products with AI, including OpenData, ³Ô¹Ï±¬ÁÏ Link, ³Ô¹Ï±¬ÁÏ Compass, and HCP360 products.
- Ostro Product Terms. These terms apply to ³Ô¹Ï±¬ÁÏ products and services provided under the ³Ô¹Ï±¬ÁÏ Ostro brand.
- Falcon MLR Product Terms. These terms apply to your use of Falcon MLR.
Regional Terms
- ³Ô¹Ï±¬ÁÏ EU Data Act Terms. These terms provide switching rights to certain eligible customers in the EU.
³Ô¹Ï±¬ÁÏ Tools
Privacy Terms
Please refer to our Privacy Notice for information about ³Ô¹Ï±¬ÁÏ¡¯s privacy practices. The privacy terms below may be incorporated into your MSA or Order Form with ³Ô¹Ï±¬ÁÏ by reference.
If you wish to execute any or all of the following for your organization¡¯s records, please have an authorized representative sign the necessary executable form(s) from the list below. Your signature will be directed to ³Ô¹Ï±¬ÁÏ, and we will return a fully executed version to you upon completion.
Data Processing Addendum
- Incorporated DPA – For your records (if the DPA is already incorporated into your MSA by reference).
- – If your organization requires a signed DPA.
Standard Contractual Clauses
- EU Standard Contractual Clauses with Addenda for the UK and Switzerland
- Brazil Standard Contractual Clauses
- Kingdom of Saudi Arabia Standard Contractual Clauses
- Turkey Standard Contractual Clauses
- For information on ³Ô¹Ï±¬ÁÏ¡¯s Turkish SCCs, please contact privacy@veeva.com.
Other Information
For information about:
- How ³Ô¹Ï±¬ÁÏ protects Customer Data, refer to ³Ô¹Ï±¬ÁÏ and Customer Data Statement.
- ³Ô¹Ï±¬ÁÏ¡¯s service and availability information, refer to .
- ³Ô¹Ï±¬ÁÏ’s security program, refer to ³Ô¹Ï±¬ÁÏ’s Security Program Overview.
- , including our
- Government Access Request Policy (available under the section titled “Transparency”)
- Modern Slavery and Human Trafficking Statement ()
- ³Ô¹Ï±¬ÁÏ software instances are deployed from the regions set forth below. Customers may select their region.
Region Territories Included Within the Region APAC Japan, South Korea, United States China China Europe EEA, Canada, United Kingdom North America Canada, United States