³Ô¹Ï±¬ÁÏ Contracts
³Ô¹Ï±¬ÁÏ contracts, order forms, and statements of work may reference online terms that govern how ³Ô¹Ï±¬ÁÏ delivers, and you may use, ³Ô¹Ï±¬ÁÏ products and services. Please refer to the relevant sections below for details.
Master Agreement
³Ô¹Ï±¬ÁÏ¡¯s customer relationships are governed by our Master Agreement alongside specific commercial terms in Order Forms for software, data, and analytics and in Statements of Work (SOWs) for professional services.
If you do not have a separately signed agreement with ³Ô¹Ï±¬ÁÏ but execute an Order Form or SOW that references ³Ô¹Ï±¬ÁÏ¡¯s Master Agreement, you agree to the online terms linked here (the ¡°Agreement¡±).
Additional terms that may apply based on the products or services that you purchase, or the manner in which you use certain products or services, apply as set forth below.
By accepting any of the terms set forth on this page on behalf of a company or other legal entity, you confirm that you have the legal authority to act and contract on that company¡¯s or entity¡¯s behalf. If you do not have this authority, or if you do not agree to applicable terms below, you may not accept them and may not use the relevant software, data, analytics, or services.
End User Customers
If you are using our software in connection with contract-research, -manufacturing, or -sales operations on behalf of a sponsor or other third party, these additional terms will apply to your Agreement.
Product and Regional Terms
Your Agreement, Order Form, or SOW may incorporate the product-specific or regional terms below. Please review the terms that apply to your subscription(s) or location below.
³Ô¹Ï±¬ÁÏ Product Terms
- ³Ô¹Ï±¬ÁÏ AI Product Terms. These terms apply to artificial intelligence features in the Vault Platform (Vault AI), ³Ô¹Ï±¬ÁÏ Ostro products, and other ³Ô¹Ï±¬ÁÏ-provided AI functionality and agentic solutions.
- Data Product Terms. These terms apply to ³Ô¹Ï±¬ÁÏ¡¯s proprietary data products, including OpenData, ³Ô¹Ï±¬ÁÏ Link, ³Ô¹Ï±¬ÁÏ Compass, and HCP360 products. They include:
- Core Data ³Ô¹Ï±¬ÁÏ Terms: A core set of terms that apply to the use of all data products.
- Use of ³Ô¹Ï±¬ÁÏ Data ³Ô¹Ï±¬ÁÏ with Artificial Intelligence Terms: Terms that apply if you use ³Ô¹Ï±¬ÁÏ¡¯s data products with third party artificial intelligence tools.
- Interaction DCRs Terms: Terms that apply if you submit data change requests based on your interaction with the subject of the data.
- Individual Product Terms: Terms that apply to individual data products that you license.
- ³Ô¹Ï±¬ÁÏ eCOA Product Terms. These terms apply to ³Ô¹Ï±¬ÁÏ¡¯s eCOA product.
- ³Ô¹Ï±¬ÁÏ Digital Events Terms. These terms apply to ³Ô¹Ï±¬ÁÏ¡¯s event services offering.
- ³Ô¹Ï±¬ÁÏ Engage Product Terms. These terms apply to ³Ô¹Ï±¬ÁÏ¡¯s Engage product.
- ³Ô¹Ï±¬ÁÏ RTSM Product Terms. These terms apply to ³Ô¹Ï±¬ÁÏ¡¯s RTSM products and services.
- Crossix Analytics Terms. These terms apply to ³Ô¹Ï±¬ÁÏ products and services in the Crossix Analytics suite.
- Ostro Product Terms. These terms apply to ³Ô¹Ï±¬ÁÏ products and services provided under the ³Ô¹Ï±¬ÁÏ Ostro brand.
- Falcon MLR Product Terms. These terms apply to your use of Falcon MLR.
Regional Terms
- ³Ô¹Ï±¬ÁÏ EU Data Act Terms. These terms provide switching rights to certain eligible customers in the EU.
³Ô¹Ï±¬ÁÏ Tools
Privacy Terms
Please refer to our Privacy Notice for information about ³Ô¹Ï±¬ÁÏ¡¯s privacy practices. The privacy terms below may be incorporated into your MSA or Order Form with ³Ô¹Ï±¬ÁÏ by reference.
If you wish to execute any or all of the following for your organization¡¯s records, please have an authorized representative sign the necessary executable form(s) from the list below. Your signature will be directed to ³Ô¹Ï±¬ÁÏ, and we will return a fully executed version to you upon completion.
Data Processing Addendum
- Incorporated DPA – For your records (if the DPA is already incorporated into your MSA by reference).
- – If your organization requires a signed DPA.
Standard Contractual Clauses
- EU Standard Contractual Clauses with Addenda for the UK and Switzerland
- Brazil Standard Contractual Clauses
- Kingdom of Saudi Arabia Standard Contractual Clauses
- Turkey Standard Contractual Clauses
- For information on ³Ô¹Ï±¬ÁÏ¡¯s Turkish SCCs, please contact privacy@veeva.com.
Other Information
For information about:
- How ³Ô¹Ï±¬ÁÏ protects Customer Data, refer to ³Ô¹Ï±¬ÁÏ and Customer Data Statement.
- ³Ô¹Ï±¬ÁÏ¡¯s service and availability information, refer to .
- ³Ô¹Ï±¬ÁÏ’s security program, refer to the ³Ô¹Ï±¬ÁÏ Security Addendum and ³Ô¹Ï±¬ÁÏ’s Security Program Overview.
- , including our
- Modern Slavery and Human Trafficking Statement ()
- ³Ô¹Ï±¬ÁÏ software instances are deployed from the regions set forth below. Customers may select their region.
Region Territories Included Within the Region APAC Japan, South Korea, United States China China Europe EEA, Canada, United Kingdom North America Canada, United States