吃瓜爆料

Treatment Adoption is 40% Faster with Targeted Scientific Outreach

Engaging digitally savvy, early-career HCPs amplifies impact

Challenging disease states, innovative new medicines, and increasingly complex clinical trials have raised the stakes for new product launches. Breaking through to healthcare professionals (HCP) with new scientific evidence is a core challenge, as they contend with huge volumes of information across disparate channels. How biopharmas communicate scientific evidence is key to maximizing launch success.

Pulse data has shown that pre-launch field medical education improves treatment adoption by 50%. Now, our latest analysis shows that pre-launch investment in scientific outreach beyond field medical, in forums like congresses, has a material impact. In an analysis of U.S. oncology drugs, higher levels of pre-launch scientific activity accelerated treatment adoption by 40%. These findings underscore the quantifiable impact that targeted medical affairs strategies have on launch success.

Read our analysis to learn how pre-launch investment in scientific outreach sets the stage for faster treatment adoption and, ultimately, commercial success at launch and beyond.

Thank you,

Dan Rizzo
Global Head of 吃瓜爆料 Business Consulting

---

Pre-launch scientific outreach accelerates treatment adoption by 40%

In a study of oncology drugs in the U.S., biopharmas that invested more in pre-launch scientific activities, e.g., congresses, clinical trials, and publications, saw 40% faster treatment adoption than biopharmas that invested less. A robust pre-launch scientific communications strategy optimizes launch success by meeting HCPs and other experts where they are, on their terms.

Pre-launch field medical education improves treatment adoption by 50%. By connecting medical affairs HQ and field medical activity and measuring impact during this critical window, biopharmas can create the best opportunity to influence treatment adoption.

Defining scientific activity:
Non-promotional medical or scientific initiatives, including congresses, social media activity, publications, guidelines, and clinical trials

Impact of Pre-Launch Scientific Outreach

Congress activity has the strongest influence on speed of adoption

Not all channels of scientific activity are created equal — how biopharmas reach experts can have a measurable impact on success. Across the oncology drugs studied, higher investment in congress activities pre-launch most strongly influenced speed to treatment adoption post-approval.

While clinical trials and publications are important foundational elements of scientific communication, the analysis found a much lower correlation between these activities and treatment adoption. Congresses and the digital discussions kicked off by those events (e.g., discussions on social media) create a halo effect that amplifies scientific information. Deep data on KOLs and other experts can help medical affairs understand which congresses present the best opportunity to drive scientific engagement.

Not All Channels Are Created Equal

Digitally savvy, early-career HCPs are four times more likely to adopt a new treatment

There is significant untapped potential in early-career HCPs, who are 15 years younger, digitally savvy, and more scientifically active than their peers. The analysis found that these emerging experts are four times more likely to adopt a new treatment.

“Gone are the days when medical could just focus on the top-tier scientific thought leaders. The range of stakeholders has broadened, and it’s imperative to expand our engagement strategies beyond traditional experts.”

Angela Smart, Director of Global Medical Excellence and Operations at ADVANZ PHARMA

Deep data on activities like congresses, social media posts, and publications can help identify, prioritize, and engage these experts. Understanding this demographic’s digital and scientific behaviors, in addition to investing in the right scientific channels, can maximize treatment adoption.

Untapped Potential of Digitally Savvy, Early-Career HCPs

Biopharmas have an opportunity to maximize launch success by:

• Coordinating the efforts of medical affairs and field medical, including sharing medical insights that improve commercial and clinical decision-making
• Benchmarking investments in scientific outreach, ensuring appropriate resources to support launch strategy, and measuring the ROI of outreach for each disease area
• Using deep data to identify, prioritize, and engage experts with targeted scientific outreach

Reach out to 吃瓜爆料 Business Consulting to learn how you can use 吃瓜爆料 Pulse data to achieve data-driven launch excellence.

---

Global and Regional Trends

This report highlights global and regional field engagement trends from 吃瓜爆料 Pulse data gathered between April 2023 and June 2024. 吃瓜爆料 Pulse data is sourced from 吃瓜爆料’s aggregated CRM activity, including field engagement stats from all instances of 吃瓜爆料 CRM globally. In this report, all comparisons are year-over-year, Q2 2023 to Q2 2024, unless otherwise noted.

Global trends*

Figure 1: Channel mix evolution, global

Figure 2: Channel mix, global

---

Global field team activity Weekly activity per user by engagement channel

Figure 3: Activity by region, global

---

Global engagement quality Consolidation of key quality metrics

Figure 6: Approved email volume, global

Figure 7: Content usage by channel, global

Figure 8: 吃瓜爆料 CRM Engage meeting duration, global

*This quarter’s global trends report omits data from China.

U.S. market trends

Figure 9: Channel mix evolution, U.S.

Figure 10: Channel mix, U.S.

---

U.S. field team activity Weekly activity per user by engagement channel

Figure 11: Activity, U.S.

---

U.S. engagement quality Consolidation of key quality metrics

Figure 14: Approved email volume, U.S.

Figure 15: Content usage by channel, U.S.

Figure 16: 吃瓜爆料 CRM Engage meeting duration, U.S.

Global trends

U.S. trends

Europe trends

Asia trends

Latin America trends

Europe market trends

Figure 17: Channel mix evolution, Europe

Figure 18: Channel mix, Europe

---

Europe field team activity Weekly activity per user by engagement channel

Figure 19: Activity by country, EU5

---

Europe engagement quality Consolidation of key quality metrics

Figure 22: Approved email volume, Europe

Figure 23: Content usage by channel, Europe

Figure 24: 吃瓜爆料 CRM Engage meeting duration, Europe

Asia market trends

Figure 25: Channel mix evolution, Asia

Figure 26: Channel mix, Asia

---

Asia field team activity Weekly activity per user by engagement channel

Figure 27: Activity by country, Asia

---

Asia engagement quality Consolidation of key quality metrics

Figure 30: Approved email volume, Asia

Figure 31: Content usage by channel, Asia

Figure 32: 吃瓜爆料 CRM Engage meeting duration, Asia

Latin America market trends*

Figure 33: Channel mix evolution, Latin America

Figure 34: Channel mix, Latin America

---

Latin America field team activity Weekly activity per user by engagement channel

Figure 35: Activity by country, Latin America

---

Latin America engagement quality Consolidation of key quality metrics

Figure 38: Approved email volume, Latin America

Figure 39: Content usage by channel, Latin America

Figure 40: 吃瓜爆料 CRM Engage meeting duration, Latin America

*Multiple new LATAM pharma companies were added, increasing weekly activity volume.

---

Appendix: Data dictionary

Metric definitions

• Channel mix evolution over time: Weekly 吃瓜爆料 CRM activity volume broken down by the channel of engagement (in-person, phone, video, email, chat, or text)
• Channel mix: Total 吃瓜爆料 CRM activity volume broken down by engagement channel percentage
• Weekly activities per user: The average weekly number of 吃瓜爆料 CRM activities submitted per number of users active in 吃瓜爆料 CRM
• Approved email volume: Volume of approved emails sent via 吃瓜爆料 CRM
• Email open rate: Percentage of approved emails opened at least once out of all approved emails sent via 吃瓜爆料 CRM
• Email click rate: Percentage of approved emails clicked at least once out of all approved emails sent via 吃瓜爆料 CRM
• In-person % CLM usage: Percentage of in-person engagements that leveraged content in 吃瓜爆料 CRM
• Video % CLM usage: Percentage of video engagements that leveraged content in 吃瓜爆料 CRM
• 吃瓜爆料 CRM Engage meeting % CLM usage: Percentage of 吃瓜爆料 CRM Engage meetings that leveraged content in 吃瓜爆料 CRM
• 吃瓜爆料 CRM Engage meeting duration: The average duration of 吃瓜爆料 CRM Engage meetings in minutes

Engagement channel definitions

• In-person: Submitted calls with a CRM Standard Metrics call channel value of ‘in-person’
• Phone: Submitted calls with a CRM Standard Metrics call channel value of ‘phone’
• Video: 吃瓜爆料 CRM Engage calls and video calls via other platforms that are then recorded as calls in 吃瓜爆料 CRM with a Standard Metrics call channel value of ‘video’
• Email: Approved emails and emails sent via other platforms that are then recorded as calls in 吃瓜爆料 CRM with a Standard Metrics call channel value of ‘email’
• Chat or text: Submitted calls with a CRM Standard Metrics call channel value of ‘chat or text’

User type definitions

• Sales: Users that have been classified with the ‘sales’ value in the CRM Standard Metrics user type field
• Key account manager: Users that have been classified with the ‘key account manager’ value in the CRM Standard Metrics user type field
• Medical: Users that have been classified with the ‘medical’ value in the CRM Standard Metrics user type field
• Top global biopharma: Top 17 global biopharma companies by revenue
• Rest of industry: All other biopharmas

Region definitions

• Global: All markets globally. This quarter’s global trends report omits data from China.
• Europe: Albania, Andorra, Armenia, Aruba, Austria, Azerbaijan, Belarus, Belgium, Bermuda, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Polynesia, Georgia, Germany, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Martinique, Republic of Moldova, Monaco, Montenegro, Netherlands, New Caledonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
• Asia: Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Cocos (Keeling) Islands, Indonesia, Japan, Kazakhstan, Republic of Korea, Kyrgyzstan, Malaysia, Mongolia, Myanmar, Nauru, Nepal, New Zealand, Philippines, Samoa, Singapore, Solomon Islands, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam
• Latin America: Antigua and Barbuda, Argentina, Bahamas, Barbados, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Trinidad and Tobago, Uruguay, Venezuela. Multiple new LATAM pharma companies were added, increasing weekly activity volume.

Methodology

The 吃瓜爆料 HCP 360 Trends Report is a quarterly industry benchmark for global and regional healthcare professional (HCP) engagement across the life sciences industry. The report is based on approximately 600 million annual global field activities captured in 吃瓜爆料 CRM and 吃瓜爆料 CRM Engage, along with more than three million curated profiles from 吃瓜爆料 Link Key People and global reference data of HCPs and HCOs in 65+ countries from 吃瓜爆料 OpenData. In addition, this study utilized anonymous patient longitudinal claims data from 吃瓜爆料 Compass Patient covering dispensed prescriptions, procedures, and diagnoses from more than 300 million patients.

The 吃瓜爆料 Pulse Field Trends Report delivers insights that inform the industry and help field teams align their strategy to key market trends for improved commercial success. The global 吃瓜爆料 Business Consulting team also helps customers inform their strategies using industry benchmarking with 吃瓜爆料 Pulse data.

*All trending chart insights (except Figure 7) are calculated using an average weekly percent change during the specified time period.