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MedInquiry is a GxP compliant application that manages the intake of and response to medical information requests.

Requests can be automatically received and tracked from various channels, including phone, email, CRM, and websites. Contact centers are supported with inbound telephony integration and automatic email ingestion, and responses are sent and tracked directly from MedInquiry.

Teams can create, review, and approve FAQ and Standard Response libraries. MedInquiry detects FAQs from inbound inquiries and automatically creates response packages that include an email, cover letter, and approved content from the document library.

Connections with Safety and Quality enable the transfer of adverse event and product quality complaint data.