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Advanced Intelligence in ³Ô¹Ï±¬ÁÏ Commercial Cloud to Transform Customer Engagement

Al-driven applications enable a new era of intelligent engagement

PHILADELPHIA ¡ª 2019 ³Ô¹Ï±¬ÁÏ Commercial & Medical Summit ¡ª May 14, 2019 ¡ª ³Ô¹Ï±¬ÁÏ Systems (NYSE: VEEV) today announced new capabilities in ³Ô¹Ï±¬ÁÏ Commercial Cloud to accelerate the industry¡¯s move to intelligent customer engagement. With embedded intelligence in ³Ô¹Ï±¬ÁÏ CRM and ³Ô¹Ï±¬ÁÏ Vault PromoMats, ³Ô¹Ï±¬ÁÏ is delivering sophisticated AI-driven applications so companies can engage more efficiently and effectively with customers.

³Ô¹Ï±¬ÁÏ Commercial Cloud unifies customer engagement with multichannel ³Ô¹Ï±¬ÁÏ CRM; the right content and customer data with ³Ô¹Ï±¬ÁÏ Vault PromoMats and ³Ô¹Ï±¬ÁÏ OpenData; and a next-generation commercial data warehouse with ³Ô¹Ï±¬ÁÏ Nitro.

¡°We are committed to helping the industry drive the most efficient and effective customer engagement with the right commercial foundation powered by AI,¡± said Paul Shawah, senior vice president of commercial strategy at ³Ô¹Ï±¬ÁÏ. ¡°³Ô¹Ï±¬ÁÏ Commercial Cloud helps companies advance their commercial strategies and drive smarter, compliant interactions with the right customers in the right channels.¡±

Intelligent capabilities and solutions now part of ³Ô¹Ï±¬ÁÏ Commercial Cloud will help advance the industry¡¯s progress toward intelligent customer engagement:

  • ³Ô¹Ï±¬ÁÏ CRM Approved Notes leverages AI to help field reps build better customer relationships and remain compliant with every interaction. The new capability makes it easy for field reps to capture free text notes in ³Ô¹Ï±¬ÁÏ CRM and use the power of AI to detect potential compliance risks such as off-label messaging. ³Ô¹Ï±¬ÁÏ CRM Approved Notes is included ³Ô¹Ï±¬ÁÏ CRM and planned for availability in 2020.
  • ³Ô¹Ï±¬ÁÏ Vault Auto Claims Linking is a new capability in ³Ô¹Ï±¬ÁÏ Vault PromoMats that will help improve speed and compliance of content development. Vault Auto Claims Linking uses AI to suggest links from claims to related references, reducing the administrative burden and risk of managing claims across countries, channels, and assets. Vault Auto Claims Linking is planned for availability by the end of 2019.

In other news today, ³Ô¹Ï±¬ÁÏ introduced new innovations in ³Ô¹Ï±¬ÁÏ CRM, including ³Ô¹Ï±¬ÁÏ Approved Messaging, to advance compliance and digital engagement in the life sciences industry. Read today¡¯s ³Ô¹Ï±¬ÁÏ CRM press release to learn more.

To learn how ³Ô¹Ï±¬ÁÏ Commercial Cloud enables intelligent customer engagement, visit veeva.com/CommercialCloud.

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About ³Ô¹Ï±¬ÁÏ Systems
³Ô¹Ï±¬ÁÏ Systems Inc. is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, ³Ô¹Ï±¬ÁÏ serves more than 700 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. ³Ô¹Ï±¬ÁÏ is headquartered in the San Francisco Bay Area, with offices throughout North America, Europe, Asia, and Latin America. For more information, visit veeva.com.

Forward-looking Statements
This release contains forward-looking statements, including the market demand for and acceptance of ³Ô¹Ï±¬ÁÏ¡¯s products and services, the results from use of ³Ô¹Ï±¬ÁÏ¡¯s products and services, and general business conditions, particularly in the life sciences industry. Any forward-looking statements contained in this press release are based upon ³Ô¹Ï±¬ÁÏ¡¯s historical performance and its current plans, estimates, and expectations, and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent ³Ô¹Ï±¬ÁÏ¡¯s expectations as of the date of this press announcement. Subsequent events may cause these expectations to change, and ³Ô¹Ï±¬ÁÏ disclaims any obligation to update the forward-looking statements in the future. These forward-looking statements are subject to known and unknown risks and uncertainties that may cause actual results to differ materially. Additional risks and uncertainties that could affect ³Ô¹Ï±¬ÁÏ¡¯s financial results are included under the captions, ¡°Risk Factors¡± and ¡°Management¡¯s Discussion and Analysis of Financial Condition and Results of Operations,¡± in the company¡¯s filing on Form 10-K for the period ended January 31, 2019. This is available on the company¡¯s website at veeva.com under the Investors section and on the SEC¡¯s website at . Further information on potential risks that could affect actual results will be included in other filings ³Ô¹Ï±¬ÁÏ makes with the SEC from time to time.

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Contact:
³Ô¹Ï±¬ÁÏ Systems
pr@veeva.com