³Ô¹Ï±¬ÁÏ Unveils Vault CRM, Next Generation of
CRM for Life Sciences
Delivers significant innovations for the industry including AI-powered CRM Bot,
integrated Service Center, and full functionality of ³Ô¹Ï±¬ÁÏ CRM
PLEASANTON, CA ¡ª May 2, 2023 ¡ª 2023 ³Ô¹Ï±¬ÁÏ Commercial Summit, North America¡ª In a showcase demo kicking off ³Ô¹Ï±¬ÁÏ Commercial Summit to an audience of nearly 1,500 life science leaders today, ³Ô¹Ï±¬ÁÏ Systems (NYSE: VEEV) unveiled Vault CRM, the next generation of CRM for life sciences. Built on the ³Ô¹Ï±¬ÁÏ Vault Platform, Vault CRM has the full functionality of ³Ô¹Ï±¬ÁÏ CRM and significant new innovations including two new applications: CRM Bot and Service Center.
Integrated into Vault CRM, CRM Bot is an intelligent assistant to help sales and medical teams be more productive. The AI application leverages customer-specific CRM activity data combined with ³Ô¹Ï±¬ÁÏ Link and ³Ô¹Ï±¬ÁÏ Compass data in a private customer instance. Service Center is an integrated call center application for inside sales and hybrid reps. Service Center is included in Vault CRM at no additional charge and CRM Bot is a separately licensed product integrated with Vault CRM.
¡°We are excited to deliver the next generation of CRM for life sciences,¡± said ³Ô¹Ï±¬ÁÏ CEO Peter Gassner. ¡°Vault CRM represents the most innovation ever from ³Ô¹Ï±¬ÁÏ with an AI-powered CRM Bot, integrated call center, and the full functionality of ³Ô¹Ï±¬ÁÏ CRM. With significant advances in CRM and the work we¡¯ve done to modernize patient and prescriber data, ³Ô¹Ï±¬ÁÏ Commercial Cloud provides the industry with a solution built for today¡¯s complex treatments and engagement models.¡±
All ³Ô¹Ï±¬ÁÏ CLM and ³Ô¹Ï±¬ÁÏ CRM Approved Email content will work seamlessly with Vault CRM and Vault CRM uses the same mobile and desktop applications as ³Ô¹Ï±¬ÁÏ CRM. This approach ensures companies benefit from their current investments and future innovation since much of the migration can be automated and no retraining of end users is needed.
The first Vault CRM customers are expected to be live in 2024. The first migrations from ³Ô¹Ï±¬ÁÏ CRM to Vault CRM are expected in 2025 and most companies will migrate in the 2026 to 2029 timeframe. ³Ô¹Ï±¬ÁÏ also announced an expanded business partnership with Accenture to help customers optimize their processes and leverage new innovations as part of their migration to Vault CRM.
Vault CRM is part of ³Ô¹Ï±¬ÁÏ Commercial Cloud, a family of software, data, and services to advance commercial excellence in life sciences. Today, ³Ô¹Ï±¬ÁÏ also announced the addition of ³Ô¹Ï±¬ÁÏ Compass Prescriber and Compass National data products which will join Compass Patient to create a suite of modern data products to power commercial analytics and operations for today¡¯s complex therapies.
³Ô¹Ï±¬ÁÏ customers can learn more about Vault CRM at .
About ³Ô¹Ï±¬ÁÏ Systems
³Ô¹Ï±¬ÁÏ is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, ³Ô¹Ï±¬ÁÏ serves more than 1,000 customers, ranging from the world¡¯s largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, ³Ô¹Ï±¬ÁÏ is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com.
³Ô¹Ï±¬ÁÏ Forward-looking Statements
This release contains forward-looking statements regarding ³Ô¹Ï±¬ÁÏ¡¯s products and services and the expected results or benefits from use of our products and services including certain of our new solutions and applications that are still under development or not generally available. These statements are based on our current expectations. Actual results, availability, and any future events relating to these products and services could differ materially from those provided in this release and we have no obligation to update such statements. There are numerous risks that have the potential to negatively impact our results, including the risks and uncertainties disclosed in our filing on Form 10-K for the fiscal year ended January 31, 2023, which you can find (a summary of risks which may impact our business can be found on pages 9 and 10), and in our subsequent SEC filings, which you can access at .
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Contact:
Alison Borris
³Ô¹Ï±¬ÁÏ Systems
925-226-8821
alison.borris@veeva.com